Pitstop Boys PRIVACY POLICY
Pitstop Boys Inc. ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website at www.pitstopboysinc.com and through the course of providing our services.
shopmanager@pitstopboysinc.com | (613) 668-4839
| Category | Details |
|---|---|
| Customer Information | Name, phone number, email address, mailing or service address |
| Vehicle Information | Make, model, year, trim, VIN (when required), service history, appointment records, vehicle photos and inspection notes |
| Communication Information | Emails, SMS messages, call history, quote requests, appointment records, support communications |
| Payment Information | Invoice records, deposits, payment status, transaction records. Full payment card numbers are not intentionally stored by Pitstop Boys Inc. |
During the course of providing services, Pitstop Boys Inc. may photograph or record vehicles before, during, or after services for the following purposes:
- Quality control and service documentation
- Internal records and training
- Website content and social media content
- Portfolio use and marketing purposes
Pitstop Boys Inc. makes reasonable efforts not to intentionally disclose sensitive personal information through published content.
We utilize the following third-party service providers. Each provider maintains its own privacy practices and policies:
| Category | Provider(s) |
|---|---|
| Customer Management / CRM | Urable |
| Payment Processing | Helcim, Square, E-transfer, In-person terminals |
| Communication Platforms | Grasshopper, Urable, Business telephone systems |
| Accounting | QuickBooks |
| Website Hosting / Support / Development | Detailers Road Map |
| Analytics & Advertising | Google Analytics, Google Ads Conversion Tracking |
Our website uses cookies and similar tracking technologies, including Google Analytics and Google Ads Conversion Tracking, to improve website performance and support advertising efforts. When you first visit our website, you will be presented with the option to Accept or Decline non-essential cookies.
You may also manage or delete cookies at any time through your browser settings. For information on how Google uses collected data, visit Google's Privacy Policy.
Customers may have access to account functionality through customer management systems and booking platforms used by Pitstop Boys Inc. These systems may allow customers to:
- View appointments and service history
- Access invoices and estimates
- Communicate regarding services
- Manage account information
- Access related records
Customers are responsible for maintaining the confidentiality of their account credentials and must notify Pitstop Boys Inc. of any suspected unauthorized account activity.
Pitstop Boys Inc. may request customer reviews and feedback through Urable or other customer communication platforms. Reviews submitted may be displayed on our website, marketing materials, and social media channels.
Under applicable Canadian privacy legislation (PIPEDA), you have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, please contact us at shopmanager@pitstopboysinc.com or call (613) 668-4839.
We may update this Privacy Policy from time to time. Continued use of our website or services following any changes constitutes your acceptance of the revised policy. The effective date at the top of this page will reflect the most recent revision.
